Driver Privacy Policy
Effective Date: 9/1/2025
Company: NYL WORLDWIDE INC
Your privacy is very important to us. This Privacy Policy explains what information we collect through the Driver App (“App”), how we use it, how it is stored, and the rights you have regarding your personal data.
Information We Collect
- Personal Information: Your name, phone number, and driver profile details.
- Reservation Data: Booking and trip details assigned to you.
- Location Data: Real-time location information, collected only when you are active in the app. This enables navigation, accurate pickups and drop-offs, route tracking, and safety monitoring.
- Device Information: Technical details such as device type, operating system version, and performance logs to help us improve app functionality.
- App Usage Data: Interaction logs (e.g., completed trips, acceptance rate, app errors) to optimize the driver experience.
How We Use the Information
- To assign and manage reservations and trips.
- To provide accurate navigation, pickup, and drop-off updates.
- To enable real-time trip tracking for safety and operational coordination.
- To allow you to update and manage your driver profile.
- To analyze app usage and improve features.
Data Sharing
- We do not sell, rent, or trade your personal data to third parties.
- Data is only shared internally with authorized staff or systems to manage trips, payments, and safety monitoring.
- If required by law, data may be disclosed to comply with legal obligations or government requests.
Data Security
We implement industry-standard security measures, including encryption and secure access controls, to protect your information against unauthorized access, loss, or misuse.
Your Rights
You may request access to, correction of, or deletion of your personal data by contacting us directly at info@nylworldwide.com.
You also have the right to withdraw consent for certain data uses (such as location tracking) by adjusting app permissions on your device.
App Store Privacy & Permission Disclosures
In compliance with Apple App Store Guideline 5.1.1, we provide clear and specific explanations for any permissions requested by the App:
- Location Services: Used to provide navigation, accurate pickups and drop-offs, and safety monitoring. Example: “Your live location is required so passengers and dispatch can see your approach in real time.”
- Camera Access (if applicable): Used for uploading driver documents, profile picture, or verifying identity. Example: “The camera is required to capture your driver license and profile photo.”
- Photos Access (if applicable): Allows you to upload images for documents or profile updates. Example: “Access to your photos allows you to upload required driving documents.”
- Microphone Access (if applicable): Used only if voice features or support calls are available.
Example: “Microphone access is required to communicate with passengers during a trip.”
- Contacts (if applicable): If used, only for inviting or referencing passenger/dispatcher contact
details. Example: “Contacts access allows you to easily connect with dispatch or support.”
- AppTrackingTransparency (ATT): If tracking is enabled, we must explain: “We may collect limited data about your app activity across other apps or websites to improve service quality, detect fraud, and optimize driver support.”
Note: All permission request pop-ups must clearly state why the data is collected and how it benefits the driver. Generic purpose strings (e.g., “App would like to access your contacts”) will cause rejection during Apple review.
Contact Us
If you have questions about this Privacy Policy or data handling practices, please contact us:
NYL WORLDWIDE INC
Website: www.nylworldwide.com
Email: info@nylworldwide.com